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The Ultimate Guide to Dealing with Unhappy Customers (with Examples!)

Unhappy customers can be costly. And besides, you always want people to think well of your business! But what can you do if someone's upset? This guide gives you best practices for dealing with unhappy customers, and provides a great template to use in your own work. Take a look!

3 Easy Business SMS Strategies to Increase Customer Retention & Value

Happier customers stay with you longer, give you more money, and recommend you to others. These business SMS strategies are designed to create happier customers. Let's dig in! A few key factors create great customer experiences, and you know what? They have nothing to do with your products or services.

11 Terrible Customer Service Experiences That Will Leave You Speechless

Customer service experiences are the bread and butter of dinner conversations. They’re so memorable! When they’re great, we tell others. When they’re bad, we tell others with fervor! Here are 11 amazingly terrible customer service experiences so cringe-worthy you’ll be glad they didn’t happen to you! Take note, brands. Don’t ever let one of these stories be about you.

Should Customer Service for Millennials Be Any Different?

We can safely say that today's generation is unlike any other before. With the rise of digital, from the dot-com bubble of the late 90's through 2016's progress in virtual reality, the way Millennials interact with the world (and therefore businesses) is fundamentally different. But does that mean customer service for Millennials should be any different than in the past?

Here's Why You Should Be Texting for Collections (Accounts Receivable)

When you provide a service for someone, you want to be paid for that service, right? Of course you do! But sometimes people just forget to pay their bills. Other times, they need a few days to get the money needed.

How to Use Text Messaging (SMS) as a Customer Service & Support Tool

89% of the population wants another option for customer service. That's a big deal! Because it means almost 90% of people don't like the service they're receiving. If people don't like the service you're providing, why should they stay with your company? That's not a good situation, but what can you do about it?

Texting vs. Live Chat: Customer Service Pros & Cons

Customer service might be the most important part of any business. And with continual demand for quicker, more personal service, leaders have been asking “How can we improve?" How can you make your customer service feel like 2 friends having a chat, instead of like a corporate nightmare?

86% of Business Calls Aren't Answered. Let Me Text You!

People, we have a problem: business calls. It seems like every time I call a business, I either end up waiting on hold, or nobody answers at all. Who's that good for?