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5 Steps to Design Customer Surveys for Insightful Feedback

Good customer surveys can help you transform your business, but only if you do it right. This guide walks you through designing the goals, questions, and layout of your customer feedback surveys so that you can get the insights you need to improve your business. Click through to learn more!

5 Rewards to Keep New Customers Coming Back

You spend a lot of time and effort getting new customers - but what happens next? This guide breaks down what you can do to keep new customers coming back again and again, so that you build relationships and brand loyalty. Can you afford to miss this?

6 Effective Steps to Prevent SaaS Customer Churn

Churn is perhaps the biggest issue facing SaaS companies. If left unchecked, it can completely undermine your sales and product! So how do you prevent (and reduce) SaaS churn? This guide walks you through six effective steps. Take a look!

How to Get Your Business Review Link on Google, Facebook, Yelp & Capterra

Online reviews are crucial to any business these days. But before you can get reviews, you have to get your business review link to share with customers. How? This guide shows you how to get your business review link on major platforms like Google, Facebook, Yelp, and Capterra.

How to Create Great Customer Experiences with Text Request

The customer experience embodies every interaction someone has with your business, both before and after they purchase. Text Request has many features that are designed to make different parts of the customer experience great, and this guide is going to show you how they work.

8 Common Customer Retention Mistakes (and How to Fix Them)

It's much easier to grow your business through customer retention than through new customer acquisition. The problem is knowing how to get customers to come back! That's why we're showing you how to fix these eight common customer retention mistakes. Take a look!

6 Steps to Handle Negative Customer Reviews Successfully

No business wants to receive negative customer reviews, but sometimes they happen anyway. What's most important is how you handle bad reviews when they come. In only six steps, this guide will show you exactly how to handle negative customer reviews successfully.

How to Use Customer Journey Maps to Grow Your Business

Customer journey maps help you identify the steps customers take before deciding to purchase from you. This guide will show you how to bring in more leads and conversions by tailoring your marketing to each stage of the journey. Learn how to use customer journey maps to grow your business.

6 Not So Obvious Issues Keeping You From Getting Customers

Your ideal customers are looking for you online. But what happens when they find you? If they aren't converting, it's likely because you've got one of these six not so obvious issues keeping you from getting customers. This guide will show you how to fix them.

What's the Real Cost of a Bad Customer Experience?

You know that a bad customer experience can cost you a customer - maybe two - but what's the real cost? How do bad customer experiences affect your reputation, customer acquisition, and hiring? We'll show you, and give you tips to make your customer experiences great.